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Organisational flexibility – tools for resilient operations

By |2020-10-22T17:14:52+01:00 22 October, 2020|Business Continuity, News, Resilience|

When London hosted the Olympic games in 2012, the number of people using the tube and busses increased dramatically. To help visitors and residents navigate the city's transport network in these unusual times, Transport for London (TfL) had recruited around 3000 'Travel Ambassadors' from their office staff. These volunteers were trained and licensed to help and complement full-time operational staff in Underground stations, at bus stations, and other hot spots during the event. This is a concept which we call 'operational flexibility' - using trained and briefed staff in a different capacity when required during a crisis, emergency, or other disruptive events. Other examples of this concept could be using marketing, finance, or project-management staff to answer phones when a crisis causes increased inbound call volumes or using waiters to deliver food locally when the restaurant can't cater to patrons on-site. Sounds great, but would that work for [...]

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How to conduct a COVID-19 risk assessment

By |2020-05-27T11:35:14+01:00 22 May, 2020|Business Continuity, COVID-19, News, Resilience|

This article is also available as a PDF After the Prime Minister's announcement and his presentation of the 5 stage / 3 phase plan, it is clear that coronavirus measures will be with us for the foreseeable future. As we move into phase 2 ('Smarter Controls') we will see more, and different measures announced. At the same time, companies will now need to make sure that they can protect their employees and clients - the government has said it expects businesses to conduct a COVID-19 risk assessment and share it with employees. To help you understand the measures the government has announced (and will announce) and establish sensible measures for your organisation, this guide will • In part 1, set out some basic concepts behind controlling the spread of COVID-19, • In part 2, explain how to conduct a risk assessment in your organisation, and • In part [...]

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