Privacy Policy

Fernao Business Resilience Ltd – Privacy Notice

Who we are

Fernao Business Resilience Ltd
a registered company in England and Wales No.12251283
Acre House, 11-15 William Road, London, United Kingdom, NW1 3ER
Write to us at the address above or email


What type of information we have, why we have it and how we collect it

We will only collect information we need to provide you with services, answer your queries and display this website.

We will collect:

When you contact us

Your name, contact details and the content of your query as you provide them.
We receive this information when you contact us via phone, email or using our contact form and use this information to answer your queries, provide you with our services or share information about our services.
We collect this data as it is in our legitimate interest to provide you with information or services you have requested. If you enter into a contract with us, this contract will form the basis of the data processing.
We will retain this information for one year from the time you contacted us or from the time our provision of services has ceased and all accounts have been settled.

When you visit our website

We do not use tracking cookies like Google Analytics at this point. The only cookie we will store contains information about whether you have accepted or closed the cookie notice. This contains no personal information whatsoever and is specific only to the browser you used to visit the website. These cookies will expire after one month.

How we store your information

We store your information securely on our internal systems and never share it with third parties. We will share it with our employees or contractors as far as it is necessary to effect the purpose stated above. We keep contact information until it is no longer required for the purpose it was collected. The exact period depends on the purpose for which it was collected, the time taken to respond to your query, etc. We will generally keep emails and communication for 1 year after which it will be securely deleted.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at or by writing to our address above, if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane




Helpline number: 0303 123 111