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Charlotte Ley

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So far Charlotte Ley has created 6 blog entries.

Maximising Business Impact Analysis: A Guide to Effective Emergency Response

By |2024-10-08T08:15:42+01:00 8 October, 2024|Business Continuity, Business Impact Analysis, Emergency Response, Resilience|

When an organisation faces an emergency, understanding the potential impacts is paramount. Typically, a well-established Business Continuity Management (BCM) includes a Business Impact Analysis (BIA), which identifies the effects of disruptions on processes or services. However, in real-life scenarios, BIAs are not always utilised to plan immediate responses, use it to make foundational decisions quickly or anticipate future consequences. All of that should be possible, as a good BIA includes the interdependencies to other processes/services and the maximum tolerable period of disruption (MTPD) as well as an explanation of why that is and how a disruption will affect different categories. The categories should be those that are used to define an emergency. Generally, those are financial impact, loss of reputation, impact on regulation, and impact on health. All those parameters could help to react in a high-pressure environment, which is to be expected after a cyberattack. So, why [...]

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Learning from the CrowdStrike Outage: turning IT failures into opportunities

By |2024-08-15T10:07:41+01:00 29 July, 2024|Resilience|

A major IT outage is often dismissed as an unlikely event—something that simply "isn't going to happen" or "won't occur on such a scale." However, the recent massive outage caused by a faulty CrowdStrike update has proven otherwise, echoing the unpreparedness witnessed during the early days of the COVID-19 pandemic. This incident, which grounded flights, cancelled hospital appointments, and disrupted banking systems worldwide, serves as a stark reminder of the fragility of our digital infrastructure. Although it only affected about 1% of Windows computers, its impact was global, illustrating that not all significant IT disruptions need to be cybercrime-induced to cause widespread chaos. But amidst the chaos, there's a critical opportunity: to leverage such disasters to raise awareness about the importance of robust Business Continuity Management (BCM). Even if your organisation wasn't directly impacted, there's immense value in learning from these events. Observing and understanding the failures of [...]

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The Importance of Preparedness: Lessons from Recent Cyberattacks on Critical Infrastructure

By |2024-05-24T16:12:56+01:00 24 May, 2024|Resilience|

I was researching cyberattacks on critical infrastructure, when I stumbled across an article about a cyberattack in Ireland in December last year that led to a two-day water supply outage, affecting 180 people. This incident highlights the vulnerability of our critical infrastructure to cyber threats and got me thinking... imagine the repercussions if such an event occurred on a larger scale. The potential disruption could be catastrophic, impacting thousands or even millions of people. Personal resilience through stockpiling In the UK, the recommendation is to stockpile food and water for just three days, with a minimum of 2-3 litres water per person per day. For optimal comfort and hygiene, 10 litres per day is suggested, as water is essential not just for drinking but also for cooking and sanitation. Conversely, in Germany, the Federal Office of Civil Protection and Disaster Assistance (BBK) advises citizens to stockpile food and [...]

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Securing Our Knowledge: Navigating the Aftermath of the British Library Cyber Attack

By |2024-02-12T14:06:43+00:00 6 February, 2024|Business Continuity, News, Resilience|

In today's digital age, cybersecurity is no longer an option but a necessity. The cyber attack on one of the largest libraries in the world in October continues to have effects several months later. Incidents such as the one involving the British Library serve as sobering reminders of the far-reaching consequences that can arise from a single breach, highlighting the critical importance of proactive cybersecurity measures. Let's delve into a detailed timeline of events and explore the enduring impacts of cyber attacks. Timeline of Events: October 29, 2023: The British Library posts on X that they are struggling with "technical issues". October 31, 2023: Following the outage of the online catalogue of about 36 million books and up to 170 million items, the British Library is compromised due to a cyber incident of an undisclosed nature. November 16, 2023: The British Library officially confirms a devastating cyberattack as [...]

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A New Year in Resilience – 2024

By |2024-01-05T12:05:25+00:00 5 January, 2024|Business Continuity, Resilience|

As we step into 2024, businesses in the UK are facing a landscape that is rapidly evolving, shaped by both technological advancements and emerging challenges. This year, our goal is to assist organisations across various sectors in focusing on strengthening their resilience, particularly in areas of Business Continuity Management (BCM) and cyber resilience. The intertwining of these two domains is more pronounced than ever, as digital transformation continues to accelerate. Understanding the Interconnected Landscape: The onset of the digital age has brought about a paradigm shift in how businesses operate. With this shift, the need for robust BCM and cyber resilience strategies has become paramount. BCM ensures that businesses have the necessary processes and plans to maintain or quickly resume their critical functions in the face of disruptive events. Meanwhile, cyber resilience refers to an organisation's ability to continuously deliver the intended outcomes despite adverse cyber events. Best [...]

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Supply chain resilience and BCM

By |2023-10-19T12:58:56+01:00 7 July, 2023|Business Continuity, Resilience|

In today's global marketplace, the traditional linear view of supply chains as sequential processes is no longer sufficient. Modern supply chains are complex and interconnected, resembling intricate webs where disturbances in one area can have far-reaching consequences that ripple throughout the entire system. Events like the suez canal, the war in Ukraine, shortage of chips, even drought in some places and of course COVID-19, have exposed the ease with which disruptions occur and the limited understanding many organisations possess regarding their dependencies.   The complexity of supply chains Companies now face critical questions: How to manage this system of suppliers, which might on top of its complexity, might be fast changing with unkonwns at certain sections? How to continue to deliver a service and stay operational whilst a supplier experiences a disruption?   Moving beyond supply chain management Most companies view supply chain management as a separate discipline, standing [...]

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